Returns & Exchanges

At Kiwi eRide, we want you to be fully satisfied with your performance gear, which is why we offer a 30-day return window for all unused products in their original packaging. Whether you are upgrading your ride or need a different size, our streamlined process ensures you get back on the road as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Carefully place the items in their original box, ensuring all manuals, chargers, and accessories are included to qualify for a full refund.

• 3.
  Attach the Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment, your refund or exchange will be processed within 5-7 business days to your original payment method.